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Anna Attard

Refund / return · Birkirkara, Triq L-Isqof Labini · Tue 21 Apr 11:18
Resolved

Handled by Customer Care 6 · first response 3m

WhatsApp·

Anna Attard

Tue 21 Apr · started 11:18

Hi, I want to return a pack that was open when I got home.

Anna Attard · 11:18

Sorry about that! Could you send a photo of the receipt so I can pass it to the store?

Customer Care 6 · 11:21

The slip number is on the photo I just sent.

Anna Attard · 11:30

Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.

Customer Care 6 · 11:34

Thanks, appreciate the quick reply.

Anna Attard · 11:45

You're welcome! I'll keep this thread updated.

Customer Care 6 · 11:57

Okay, I'll wait to hear back.

Anna Attard · 12:18

Customer

8 contacts
Anna Attard
First seen 31 Mar · WhatsApp, Facebook
Contacts
8
Refunds
3 · €54.20
Rewards
1
Repeat topics
Refund / return ×3Delivery / online order ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerAnna Attardauto
Date / time21 Apr · 11:18auto
AgentCustomer Care 6auto
Issue typeRefund / returnauto
StoreBirkirkara, Triq L-Isqof Labiniauto
Order ref—auto
Refund€33.49auto
Suggested summaryauto

Double charge at till; camera check requested, refund via accounts.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.