Handled by Customer Care 2 · first response 1m
Anna Attard
Hello, I waited 20 minutes at the deli counter with no one serving.
Anna Attard · 13:03
Sorry about the wait — which store was this?
Customer Care 2 · 13:04
The one in the centre, at about 12:45.
Anna Attard · 13:10
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 2 · 13:20
Thanks, appreciate the quick reply.
Anna Attard · 13:36
You're welcome! I'll keep this thread updated.
Customer Care 2 · 13:48
Okay, I'll wait to hear back.
Anna Attard · 14:13
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatQueue/waiting time complaint; staffing feedback sent to store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.