Handled by Customer Care 1 · first response 3m
Anna Attard
Hello, my rewards card isn't scanning in the Suppy app anymore.
Anna Attard · 12:12
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 1 · 12:15
The card number is on the back, sending it now with my details.
Anna Attard · 12:22
All updated — the change shows in the app within a few minutes.
Customer Care 1 · 12:27
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.