Handled by Customer Care 1 · first response 2m
Anna Sciberras
Hello, an item scanned at the wrong price today at your store.
Anna Sciberras · 12:23
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 1 · 12:25
Photos sent — shelf label and slip.
Anna Sciberras · 12:31
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 1 · 12:35
Thanks, appreciate the quick reply.
Anna Sciberras · 12:56
You're welcome! I'll keep this thread updated.
Customer Care 1 · 13:08
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatPricing / barcode raised over WhatsApp — Sliema, George Borg Olivier Street. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.