Handled by Customer Care 5 · first response 46m
Anna Sciberras
Hi, I'd like a refund for an item I bought yesterday in store.
Anna Sciberras · 12:49
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 5 · 13:35
Yes, I have the receipt here, sending a photo now.
Anna Sciberras · 13:42
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 5 · 13:47
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.