Handled by Customer Care 7 · first response 28m
Anna Sciberras
Hello, a staff member was quite rude when I asked for help finding an item.
Anna Sciberras · 10:49
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 7 · 11:17
It was around 10:30 at the second till.
Anna Sciberras · 11:20
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 7 · 11:29
Thanks, appreciate the quick reply.
Anna Sciberras · 11:55
You're welcome! I'll keep this thread updated.
Customer Care 7 · 12:20
Okay, I'll wait to hear back.
Anna Sciberras · 12:24
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude raised over Website chat — Il-Gżira, Triq Nazju Ellul. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Il-Gżira, Triq Nazju Ellul · Stores · sent 28 Apr
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: Il-Gżira, Triq Nazju Ellul · within 24h — live send is a production step.
Contact: contact to be provisioned
- 30 Apr — Customer updated on progress.
- 3 May — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.