Handled by Customer Care 1 · first response 1h 53m
Anna Sciberras
Hello, the fresh cream I got is off even though it's in date.
Anna Sciberras · 13:18
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 1 · 15:11
Sending the photos now, you can see it clearly.
Anna Sciberras · 15:20
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 1 · 15:31
Thanks, appreciate the quick reply.
Anna Sciberras · 15:41
You're welcome! I'll keep this thread updated.
Customer Care 1 · 16:02
Okay, I'll wait to hear back.
Anna Sciberras · 16:30
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.