Handled by Customer Care 2 · first response 4m
Roberta Galea
Hi, I ordered through the app and got someone else's bags.
Roberta Galea · 15:11
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 15:15
The reference is in my email — the whole freezer bag is ruined.
Roberta Galea · 15:21
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 15:35
Thanks, appreciate the quick reply.
Roberta Galea · 15:58
You're welcome! I'll keep this thread updated.
Customer Care 2 · 16:08
Okay, I'll wait to hear back.
Roberta Galea · 16:18
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 16:31
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Iż-Żurrieq, Triq Filippu Farrugia, order W-39784. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.