Handled by Customer Care 2 · first response 2m
Roberta Galea
Hello, I was charged twice at the till, can you help?
Roberta Galea · 11:11
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 2 · 11:13
The slip number is on the photo I just sent.
Roberta Galea · 11:15
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 2 · 11:19
Thanks, appreciate the quick reply.
Roberta Galea · 11:38
You're welcome! I'll keep this thread updated.
Customer Care 2 · 11:54
Okay, I'll wait to hear back.
Roberta Galea · 12:15
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 12:25
Any news on this?
Roberta Galea · 12:43
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.