Handled by Customer Care 7 · first response 5m
Roberta Galea
Hi, I found yoghurts on the shelf that expired last week.
Roberta Galea · 13:17
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 7 · 13:22
It was the fridge aisle, photo attached.
Roberta Galea · 13:27
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 7 · 13:30
Thanks, appreciate the quick reply.
Roberta Galea · 13:42
You're welcome! I'll keep this thread updated.
Customer Care 7 · 13:51
Okay, I'll wait to hear back.
Roberta Galea · 14:18
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 14:32
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.