Handled by Customer Care 6 · first response 4m
Roberta Galea
Hello, I was charged twice at the till, can you help?
Roberta Galea · 16:53
Happy to help — do you have the receipt or the till slip number?
Customer Care 6 · 16:57
The slip number is on the photo I just sent.
Roberta Galea · 17:00
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 17:06
Thanks, appreciate the quick reply.
Roberta Galea · 17:25
You're welcome! I'll keep this thread updated.
Customer Care 6 · 17:39
Okay, I'll wait to hear back.
Roberta Galea · 18:01
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 18:21
Any news on this?
Roberta Galea · 18:44
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 19:04
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.