Handled by Customer Care 3 · first response 1m
Roberta Galea
Hi, the strawberries I bought today were mouldy inside the pack.
Roberta Galea · 08:46
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 3 · 08:47
Sending the photos now, you can see it clearly.
Roberta Galea · 08:55
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 3 · 09:09
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.