Handled by Customer Care 3 · first response 9m
Amy Cassar
Hello, the price on the app doesn't match the shelf price.
Amy Cassar · 07:15
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 3 · 07:24
Here's how it shows on my phone.
Amy Cassar · 07:26
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 3 · 07:31
Thanks, appreciate the quick reply.
Amy Cassar · 07:53
You're welcome! I'll keep this thread updated.
Customer Care 3 · 08:19
Okay, I'll wait to hear back.
Amy Cassar · 08:31
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 08:58
Any news on this?
Amy Cassar · 09:20
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatWrong product image/description online; ticket with barcode and screenshot.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.