Handled by Customer Care 6 · first response 3m
Amy Cassar
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Amy Cassar · 10:45
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 6 · 10:48
Here's the sticker photo, barcode included.
Amy Cassar · 10:50
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 6 · 10:53
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.