Handled by Customer Care 5 · first response 33m
Amy Cassar
Hello, the ham I bought yesterday expires today, that's too short.
Amy Cassar · 13:41
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 5 · 14:14
Here's the label with the date.
Amy Cassar · 14:23
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 5 · 14:29
Thanks, appreciate the quick reply.
Amy Cassar · 14:33
You're welcome! I'll keep this thread updated.
Customer Care 5 · 15:00
Okay, I'll wait to hear back.
Amy Cassar · 15:20
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:44
Any news on this?
Amy Cassar · 15:52
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 16:00
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.