Handled by Customer Care 5 · first response 7m
Amy Cassar
Hello, the price on the app doesn't match the shelf price.
Amy Cassar · 10:22
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 5 · 10:29
Screenshot and barcode sent.
Amy Cassar · 10:32
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 5 · 10:45
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 4 May
Create ticket with live image, barcode and presentation screenshot
Auto-notify: daves Procurement · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.