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Rita Abela

Refund / return · Tas-Sliema, Triq Ix - Xatt (The Strand) · Wed 24 Jun 15:54
Resolved

Handled by Customer Care 4 · first response 24m

Website chat·

Rita Abela

Wed 24 Jun · started 15:54

Hi, I want to return a pack that was open when I got home.

Rita Abela · 15:54

Happy to help — do you have the receipt or the till slip number?

Customer Care 4 · 16:18

Yes, I have the receipt here, sending a photo now.

Rita Abela · 16:24

I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.

Customer Care 4 · 16:33

Thanks, appreciate the quick reply.

Rita Abela · 16:50

You're welcome! I'll keep this thread updated.

Customer Care 4 · 17:12

Okay, I'll wait to hear back.

Rita Abela · 17:37

Just confirming this is being handled — thanks for your patience.

Customer Care 4 · 17:41

Customer

6 contacts
Rita Abela
First seen 17 Apr · Website chat, WhatsApp, Facebook, Instagram
Contacts
6
Refunds
3 · €41.08
Rewards
1
Repeat topics
Refund / return ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerRita Abelaauto
Date / time24 Jun · 15:54auto
AgentCustomer Care 4auto
Issue typeRefund / returnauto
StoreTas-Sliema, Triq Ix - Xatt (The Strand)auto
Order refES-33557auto
Refund€23.44auto
Suggested summaryauto

Double charge at till; camera check requested, refund via accounts.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.