Handled by Customer Care 2 · first response 14m
Rita Abela
Hi, my Wolt order from your store arrived with two items missing.
Rita Abela · 19:20
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 19:34
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Rita Abela · 19:44
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 19:56
Thanks, appreciate the quick reply.
Rita Abela · 20:18
You're welcome! I'll keep this thread updated.
Customer Care 2 · 20:39
Okay, I'll wait to hear back.
Rita Abela · 20:49
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 20:57
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.