Handled by Customer Care 7 · first response 1h 4m
Rita Abela
Hi, the shelf said €2.99 but the till charged €3.75.
Rita Abela · 13:59
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 7 · 15:03
Photos sent — shelf label and slip.
Rita Abela · 15:06
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 7 · 15:12
Thanks, appreciate the quick reply.
Rita Abela · 15:39
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:49
Okay, I'll wait to hear back.
Rita Abela · 16:17
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 16:44
Any news on this?
Rita Abela · 17:05
Quick update — the team came back to us and it's progressing.
Customer Care 7 · 17:18
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.