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Rita Abela

Expired / short date · Tas-Sliema, Triq Tigne' · Sat 30 May 18:08
Resolved

Handled by Customer Care 1 · first response 26m

Instagram·

Rita Abela

Sat 30 May · started 18:08

Hi, I found yoghurts on the shelf that expired last week.

Rita Abela · 18:08

Thanks for flagging! Could you tell me which store and send a photo of the date label?

Customer Care 1 · 18:34

Here's the label with the date.

Rita Abela · 18:38

The item can be exchanged in store, and the store manager is checking the display now.

Customer Care 1 · 18:51

Customer

6 contacts
Rita Abela
First seen 17 Apr · Website chat, WhatsApp, Facebook, Instagram
Contacts
6
Refunds
3 · €41.08
Rewards
1
Repeat topics
Refund / return ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelInstagramauto
CustomerRita Abelaauto
Date / time30 May · 18:08auto
AgentCustomer Care 1auto
Issue typeExpired / short dateauto
StoreTas-Sliema, Triq Tigne'auto
Order ref—auto
Suggested summaryauto

Expired / short date raised over Instagram — Tas-Sliema, Triq Tigne'. Awaiting agent write-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.