Handled by Customer Care 6 · first response 59m
Rita Abela
Hello, I was charged twice at the till, can you help?
Rita Abela · 21:04
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 6 · 22:03
Yes, I have the receipt here, sending a photo now.
Rita Abela · 22:13
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 22:19
Thanks, appreciate the quick reply.
Rita Abela · 22:45
You're welcome! I'll keep this thread updated.
Customer Care 6 · 23:10
Okay, I'll wait to hear back.
Rita Abela · 23:33
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 23:40
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.