Handled by Customer Care 1 · first response 58m
Nadia Abela
Good morning, my delivery never showed up and the app says completed.
Nadia Abela · 12:50
So sorry about that! Could you share your order number and the items affected?
Customer Care 1 · 13:48
The reference is in my email — the whole freezer bag is ruined.
Nadia Abela · 13:57
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 1 · 14:01
Thanks, appreciate the quick reply.
Nadia Abela · 14:27
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 30 Mar
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 1 Apr — Third party confirmed receipt, investigating.
- 4 Apr — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.