Handled by Customer Care 7 · first response 4m
Nadia Abela
Hello, the price on the app doesn't match the shelf price.
Nadia Abela · 18:06
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 7 · 18:10
Here's how it shows on my phone.
Nadia Abela · 18:15
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 7 · 18:24
Thanks, appreciate the quick reply.
Nadia Abela · 18:52
You're welcome! I'll keep this thread updated.
Customer Care 7 · 19:01
Okay, I'll wait to hear back.
Nadia Abela · 19:24
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 19:50
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical raised over WhatsApp — St. Julian's, St George's Street. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.