Handled by Customer Care 7 · first response 45m
Nadia Abela
Good morning, my delivery never showed up and the app says completed.
Nadia Abela · 19:26
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 20:11
The reference is in my email — the whole freezer bag is ruined.
Nadia Abela · 20:20
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 20:24
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.