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Nadia Abela

Refund / return · Birkirkara, Triq Il-Ferrovija L-Qadima · Wed 8 Apr 12:01
Resolved

Handled by Customer Care 6 · first response 12m

WhatsApp·

Nadia Abela

Wed 8 Apr · started 12:01

Hi, I want to return a pack that was open when I got home.

Nadia Abela · 12:01

Sorry about that! Could you send a photo of the receipt so I can pass it to the store?

Customer Care 6 · 12:13

Yes, I have the receipt here, sending a photo now.

Nadia Abela · 12:22

Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.

Customer Care 6 · 12:30

Thanks, appreciate the quick reply.

Nadia Abela · 12:55

You're welcome! I'll keep this thread updated.

Customer Care 6 · 13:06

Okay, I'll wait to hear back.

Nadia Abela · 13:20

Just confirming this is being handled — thanks for your patience.

Customer Care 6 · 13:40

Customer

6 contacts
Nadia Abela
First seen 30 Mar · Website chat, Instagram, WhatsApp, Facebook
Contacts
6
Refunds
4 · €73.08
Rewards
—
Repeat topics
Refund / return ×2Delivery / online order ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerNadia Abelaauto
Date / time8 Apr · 12:01auto
AgentCustomer Care 6auto
Issue typeRefund / returnauto
StoreBirkirkara, Triq Il-Ferrovija L-Qadimaauto
Order ref—auto
Refund€33.61auto
Suggested summaryauto

Double charge at till; camera check requested, refund via accounts.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.