Handled by Customer Care 3 · first response 2m
Elaine Cassar
Hi, I'd like a refund for an item I bought yesterday in store.
Elaine Cassar · 13:19
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 3 · 13:21
The slip number is on the photo I just sent.
Elaine Cassar · 13:30
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 3 · 13:36
Thanks, appreciate the quick reply.
Elaine Cassar · 13:47
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:55
Okay, I'll wait to hear back.
Elaine Cassar · 14:14
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 14:26
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.