Handled by Customer Care 1 · first response 46m
Elaine Cassar
Hi, the bread from this morning was raw in the middle.
Elaine Cassar · 15:55
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 1 · 16:41
Here are the pictures, the smell was terrible.
Elaine Cassar · 16:50
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 1 · 17:00
Thanks, appreciate the quick reply.
Elaine Cassar · 17:12
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.