Handled by Customer Care 5 · first response 9m
Elaine Cassar
Hello, do you deliver to Mellieħa?
Elaine Cassar · 12:20
Happy to help!
Customer Care 5 · 12:29
Great, thanks for checking.
Elaine Cassar · 12:35
Here's the info you asked for — anything else, just message us.
Customer Care 5 · 12:47
Thanks, appreciate the quick reply.
Elaine Cassar · 12:54
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:03
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatGeneral enquiry raised over WhatsApp. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.