Handled by Customer Care 7 · first response 4m
Elaine Cassar
Hi, the bread from this morning was raw in the middle.
Elaine Cassar · 13:25
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 7 · 13:29
Here are the pictures, the smell was terrible.
Elaine Cassar · 13:36
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 7 · 13:42
Thanks, appreciate the quick reply.
Elaine Cassar · 14:01
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.