Luca Agius
Cleanliness / store condition · San Ġiljan, Triq Marguerite Mangion · Wed 17 Jun 16:23Handled by Customer Care 5 · first response 4m
Luca Agius
Hello, there was a spill in aisle 3 for over an hour today.
Luca Agius · 16:23
Thanks for letting us know — which store and roughly what time?
Customer Care 5 · 16:27
Around 15:00, near the fridges.
Luca Agius · 16:29
The store manager has been informed and the area was cleaned. Thanks for flagging it.
Customer Care 5 · 16:41
Thanks, appreciate the quick reply.
Luca Agius · 16:49
You're welcome! I'll keep this thread updated.
Customer Care 5 · 17:08
Okay, I'll wait to hear back.
Luca Agius · 17:31
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 17:58
Any news on this?
Luca Agius · 18:25
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 18:30
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStore cleanliness report; manager actioned same day.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.