Handled by Customer Care 1 · first response 47m
Luca Agius
Hi, the bread from this morning was raw in the middle.
Luca Agius · 17:03
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 1 · 17:50
Here are the pictures, the smell was terrible.
Luca Agius · 18:00
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 1 · 18:09
Thanks, appreciate the quick reply.
Luca Agius · 18:30
You're welcome! I'll keep this thread updated.
Customer Care 1 · 18:55
Okay, I'll wait to hear back.
Luca Agius · 19:10
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 19:38
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.