Handled by Customer Care 4 · first response 26m
Luca Agius
Hi, the strawberries I bought today were mouldy inside the pack.
Luca Agius · 13:23
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 4 · 13:49
Here are the pictures, the smell was terrible.
Luca Agius · 13:56
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 4 · 14:04
Thanks, appreciate the quick reply.
Luca Agius · 14:15
You're welcome! I'll keep this thread updated.
Customer Care 4 · 14:28
Okay, I'll wait to hear back.
Luca Agius · 14:54
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 15:19
Any news on this?
Luca Agius · 15:34
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 15:40
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct quality raised over Facebook — Birżebbuġa, Triq Zarenu Dalli. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.