Handled by Customer Care 4 · first response 6m
Luca Agius
Hi, I ordered through the app and got someone else's bags.
Luca Agius · 14:46
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 14:52
The reference is in my email — the whole freezer bag is ruined.
Luca Agius · 14:59
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 15:09
Thanks, appreciate the quick reply.
Luca Agius · 15:23
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.