Handled by Customer Care 6 · first response 14m
Luca Agius
Hello, the price on the app doesn't match the shelf price.
Luca Agius · 09:05
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 6 · 09:19
Screenshot and barcode sent.
Luca Agius · 09:26
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 6 · 09:39
Thanks, appreciate the quick reply.
Luca Agius · 09:49
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct categorisation error; item marked out of stock while fixed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.