Handled by Customer Care 4 · first response 6m
Chris Muscat
Hi, this item is listed under frozen but it's a tinned product?
Chris Muscat · 15:12
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 4 · 15:18
Screenshot and barcode sent.
Chris Muscat · 15:23
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 4 · 15:29
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatWrong product image/description online; ticket with barcode and screenshot.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.