Handled by Customer Care 3 · first response 24m
Chris Muscat
Hello, the ham I bought yesterday expires today, that's too short.
Chris Muscat · 11:38
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 3 · 12:02
It was the fridge aisle, photo attached.
Chris Muscat · 12:10
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 3 · 12:20
Thanks, appreciate the quick reply.
Chris Muscat · 12:35
You're welcome! I'll keep this thread updated.
Customer Care 3 · 12:53
Okay, I'll wait to hear back.
Chris Muscat · 13:03
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 13:20
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.