Handled by Customer Care 1 · first response 10m
Chris Muscat
Hello, the cheese from the deli counter was hard and discoloured.
Chris Muscat · 15:25
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 1 · 15:35
Photos attached, you can see the colour.
Chris Muscat · 15:44
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 1 · 15:47
Thanks, appreciate the quick reply.
Chris Muscat · 16:07
You're welcome! I'll keep this thread updated.
Customer Care 1 · 16:27
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.