Handled by Customer Care 1 · first response 2m
Chris Muscat
Hello, the product photo online shows a 6-pack but I received a single.
Chris Muscat · 16:38
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 1 · 16:40
Screenshot and barcode sent.
Chris Muscat · 16:42
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 1 · 16:52
Thanks, appreciate the quick reply.
Chris Muscat · 17:00
You're welcome! I'll keep this thread updated.
Customer Care 1 · 17:08
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.