Handled by Customer Care 6 · first response 1m
Chris Muscat
Hi, the strawberries I bought today were mouldy inside the pack.
Chris Muscat · 14:04
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 6 · 14:05
Here are the pictures, the smell was terrible.
Chris Muscat · 14:08
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 6 · 14:20
Thanks, appreciate the quick reply.
Chris Muscat · 14:43
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.