Handled by Customer Care 7 · first response 4m
Roberta Spiteri
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Roberta Spiteri · 12:57
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 7 · 13:01
Photo sent — it made a mess of everything.
Roberta Spiteri · 13:04
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 7 · 13:08
Thanks, appreciate the quick reply.
Roberta Spiteri · 13:28
You're welcome! I'll keep this thread updated.
Customer Care 7 · 13:45
Okay, I'll wait to hear back.
Roberta Spiteri · 14:10
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item raised over Website chat — San Ġiljan, Triq Marguerite Mangion. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.