Roberta Spiteri
Pricing / barcode · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Wed 6 May 12:40Handled by Customer Care 3 · first response 2m
Roberta Spiteri
Hi, the shelf said €2.99 but the till charged €3.75.
Roberta Spiteri · 12:40
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 3 · 12:42
Photos sent — shelf label and slip.
Roberta Spiteri · 12:52
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 3 · 13:04
Thanks, appreciate the quick reply.
Roberta Spiteri · 13:32
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:50
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.