Handled by Customer Care 2 · first response 22m
Roberta Spiteri
Hi, I ordered through the app and got someone else's bags.
Roberta Spiteri · 12:39
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 13:01
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Roberta Spiteri · 13:06
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 13:14
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.