Handled by Customer Care 3 · first response 2m
Roberta Spiteri
Hi, my Wolt order from your store arrived with two items missing.
Roberta Spiteri · 12:37
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 12:39
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Roberta Spiteri · 12:41
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 3 · 12:53
Thanks, appreciate the quick reply.
Roberta Spiteri · 13:03
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:15
Okay, I'll wait to hear back.
Roberta Spiteri · 13:35
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 13:50
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.