Handled by Customer Care 6 · first response 6m
Roberta Spiteri
Hi, my Wolt order from your store arrived with two items missing.
Roberta Spiteri · 15:53
So sorry about that! Could you share your order number and the items affected?
Customer Care 6 · 15:59
The reference is in my email — the whole freezer bag is ruined.
Roberta Spiteri · 16:02
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 16:05
Thanks, appreciate the quick reply.
Roberta Spiteri · 16:27
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.