Handled by Customer Care 5 · first response 3m
Anna Abela
Hello, the fresh cream I got is off even though it's in date.
Anna Abela · 16:28
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 5 · 16:31
Here are the pictures, the smell was terrible.
Anna Abela · 16:33
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 5 · 16:45
Thanks, appreciate the quick reply.
Anna Abela · 17:11
You're welcome! I'll keep this thread updated.
Customer Care 5 · 17:26
Okay, I'll wait to hear back.
Anna Abela · 17:32
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 17:58
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Stores · sent 18 Apr
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: Is-Siġġiewi, Triq It-Tabib Nikol Zammit · within 24h — live send is a production step.
Contact: contact to be provisioned
- 20 Apr — Third party confirmed receipt, investigating.
- 23 Apr — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.