Handled by Customer Care 7 · first response 28m
Anna Abela
Hello, my rewards card isn't scanning in the Suppy app anymore.
Anna Abela · 14:57
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 7 · 15:25
The card number is on the back, sending it now with my details.
Anna Abela · 15:27
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 7 · 15:35
Thanks, appreciate the quick reply.
Anna Abela · 16:00
You're welcome! I'll keep this thread updated.
Customer Care 7 · 16:14
Okay, I'll wait to hear back.
Anna Abela · 16:25
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 16:53
Any news on this?
Anna Abela · 17:21
Quick update — the team came back to us and it's progressing.
Customer Care 7 · 17:49
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.