Anna Abela
Delivery / online order · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Tue 7 Apr 12:33Handled by Customer Care 2 · first response 4m
Anna Abela
Hi, my Wolt order from your store arrived with two items missing.
Anna Abela · 12:33
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 12:37
The reference is in my email — the whole freezer bag is ruined.
Anna Abela · 12:41
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 12:54
Thanks, appreciate the quick reply.
Anna Abela · 13:18
You're welcome! I'll keep this thread updated.
Customer Care 2 · 13:42
Okay, I'll wait to hear back.
Anna Abela · 14:02
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 14:25
Any news on this?
Anna Abela · 14:44
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 14:59
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Is-Siġġiewi, Triq It-Tabib Nikol Zammit, order W-56642. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.