Handled by Customer Care 6 · first response 1h 11m
Anna Abela
Hi, the bread from this morning was raw in the middle.
Anna Abela · 13:50
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 6 · 15:01
Here are the pictures, the smell was terrible.
Anna Abela · 15:05
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 6 · 15:17
Thanks, appreciate the quick reply.
Anna Abela · 15:40
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.