Handled by Customer Care 2 · first response 7m
Kevin Muscat
Hi, the bread from this morning was raw in the middle.
Kevin Muscat · 19:49
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 2 · 19:56
Here are the pictures, the smell was terrible.
Kevin Muscat · 20:03
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 2 · 20:12
Thanks, appreciate the quick reply.
Kevin Muscat · 20:24
You're welcome! I'll keep this thread updated.
Customer Care 2 · 20:36
Okay, I'll wait to hear back.
Kevin Muscat · 21:04
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 21:09
Any news on this?
Kevin Muscat · 21:24
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.