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Kevin Muscat

Refund / return · In-Naxxar, Vjal Il-21 Ta Settembru · Fri 29 May 12:49
Public commentResolved

Handled by Customer Care 3 · first response 17m

Facebook·

Kevin Muscat

Fri 29 May · started 12:49

Hi, I want to return a pack that was open when I got home.

Kevin Muscat · 12:49

Sorry about that! Could you send a photo of the receipt so I can pass it to the store?

Customer Care 3 · 13:06

Yes, I have the receipt here, sending a photo now.

Kevin Muscat · 13:10

Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.

Customer Care 3 · 13:18

Thanks, appreciate the quick reply.

Kevin Muscat · 13:24

You're welcome! I'll keep this thread updated.

Customer Care 3 · 13:47

Okay, I'll wait to hear back.

Kevin Muscat · 14:06

Customer

6 contacts
Kevin Muscat
First seen 2 Apr · Website chat, WhatsApp, Facebook, Instagram
Contacts
6
Refunds
5 · €126.44
Rewards
—
Repeat topics
Product quality ×2Refund / return ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelFacebookauto
CustomerKevin Muscatauto
Date / time29 May · 12:49auto
AgentCustomer Care 3auto
Issue typeRefund / returnauto
StoreIn-Naxxar, Vjal Il-21 Ta Settembruauto
Order ref—auto
Refund€3.73auto
Suggested summaryauto

Double charge at till; camera check requested, refund via accounts.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.